Case management is a collaborative process designed to help an individual client to achieve a specified goal in wellness and re-ablement through supported care. To be a successful Case Manager you need the skills in counselling of clients to coordinate services, communicate with stakeholders, manage risk, follow occupational health and safety requirements, and many other matters specific to the case management processes. This course focusses on the case management of aged and community care clients, under Consumer Directed Care (CDC), NDIS, DSS and Mental Health Programs. It provides generalised leadership and management skills suitable for employment into any organisation that delivers care and case management.
52 weeks – (2 years max)
Approximately 15 hours weekly
Online and Virtual Workshops
18 January, 1 March, 5 April, 17 May, 28 June, 9 August 2021
Special limited time offer: $3,950 (Standard: $5,500)
Prerequisites: • Completed Year 12 or Certificate III qualification or overseas equivalent, or sufficient life experience (work or study) can be considered • Minimum 18 years of age
This course includes 16 units of competency delivered as 7 modules of training, covering the following topics:
Assessment and planning
Counselling clients for wellness
Leadership and management
Safe ethical compliance and workplace legislation
Cultural diversity in care work
Performance management and reflective practice
CHCCOM003 Develop Workplace Communication Strategies
CHCCSM005 Develop, Facilitate and Review all aspects of Case Management
CHCCSM006 Provide Case Management Supervision
CHCDIV003 Manage and Promote Diversity
CHCAGE001 Facilitate the Empowerment of Older People
CHCCCS007 Develop and Implement Service Programs
CHCCSM004 Coordinate Complex Case Requirements
CHCDEV002 Analyse Impacts of Sociological Factors on Clients in Community Work and Services
CHCCCS004 Assess Co-existing Needs
HLTWHS004 Manage Work Health and Safety
CHCLEG003 Manage Legal and Ethical Compliance
CHCPRP003 Reflect on and Improve Own Professional Practice
BSBMGT502 Manage People Performance
BSBMGT516 Facilitate Continuous Improvement
CHCMGT005 Facilitate Workplace Debriefing and Support Processes
BSBLDR511 Develop and use emotional intelligence
Case Managers are responsible for assisting clients to solve complex issues with the aim of enhancing their clients' quality of life.
Care coordinators (Patient Care Coordinators) are trained health professionals who monitor and coordinate patients’ treatment plans, by way of educating clients and connecting patients to health care providers. They also evaluate their treatment progress. Examples of patients requiring the expertise of care co-ordinators include the elderly or disabled.
Case managers coordinate care for their clients as social workers by working with and linking clients to agencies and institutions, ensuring that their clients receive the best possible outcomes. Social work case management is a particularly challenging field.
A family support worker is assigned to clients who are deemed most at-risk through governmental or social service agencies. They assess the needs of family members of clients/patients and help resolve issues through the promotion of wellbeing, human rights, and social justice to those under their care.
A group facilitator might run a range of support groups for people in need of help. They act as a friendly face for community members to talk to. This role can help groups facilitate members' requests, lend support through discussion, act as moderators and promote positive and wise mindsets to group participants.
Pastoral Care Counsellors integrate traditional religious training with modern psychological methods to address psychospiritual issues which are additional to the traditional counselling services spectrum. They have a distinctive form of counselling and psychotherapy which is affirmed by being representatives of the central images of life and faith. They offer a relationship that is unique from that perspective.
CHC52015 Diploma of Community Services at ACCLM.
CHC62015 Advanced Diploma of Community Sector Management
CHC82015 Graduate Certificate in Client Assessment and Case Management
This course is delivered primarily online and a sound level of computer literacy is recommended. Online delivery provides you with maximum flexibility, allowing you to study anywhere and anytime. As all training materials and assessments are delivered online, you must have access to a good computer with internet access.
Virtual workshops form a vital part of the assessment and practical learning process for this course, providing students with face-to-face training in essential skills. For the Diploma of Community Services, you must attend two specified workshops during the course:
Workshop 1 – Case Management
Workshop 2 – Improving Professional Skills Through Reflective Practice
Virtual Workshops over the internet are held several times a year and available to all students. Students will be provided with available options via their Training Plan, issued upon enrolment.
ACCLM Courses include complimentary live sessions over Zoom (video chat software similar to Skype) for all students where students interact with their trainer and peers, have their questions answered, and receive additional support with their studies. Participation in these sessions is not mandatory.
A variety of assessment methods will be utilised to assess the student’s competency in each unit of this qualification. Each unit of competency will be assessed using any 6 of the following assessment methods:
Assessment Method / Task
Multiple choice questions, short answer or essay, often under timed conditions. This may be written, oral or open book.
Oral presentations may be made to an audience during a workshop or on video.
Case studies are analyses of persons, events, decisions, periods, projects, policies, institutions, or other systems that are studied holistically by one or more methods.
A reflection provides information about something that has happened. It is usually done in the candidate’s own time.
Roleplay assessment through direct, indirect and supplementary observation by the trainer/assessor in a simulated workplace environment.
To meet the requirements of unit CHCDEV002 students will complete 100 work placement hours.
Tuition Fee: $3,950 (Special price).
Weekly, Fortnightly and Monthly payment plans available.
If you choose a payment plan option & complete the course before the maximum time stipulation of 2 years, you will have to pay the remaining before collection of your certificate.
If you’d like further information or to discuss your individual circumstances, please complete the enquiry form below or call us on 1800 875 725.