Diploma of Community Services (Case Management)

Course Code: CHC52015 Enquire Now
  • Course Duration12 months
  • Course DeliveryOnline and Workshops

There are no prerequisites for this course.

About the Diploma of Community Services (Case Management)

Case management is a collaborative process designed to help an individual client to achieve a specified goal in wellness and re-ablement through supported care.

To be a successful Case Manager you need the skills in counselling of clients to coordinate services, communicate with stakeholders, manage risk, follow occupational health and safety requirements, and many other matters specific to the case management processes.

This course focusses on the case management of aged and community care clients, under Consumer Directed Care (CDC), NDIS, DSS and Mental Health Programs. It provides generalised leadership and management skills suitable for employment into any organisation that delivers care and case management.

What will I learn?

This course includes 16 units of competency delivered as 7 modules of training, covering the following topics:

  • Assessment and planning
  • C.A.S.E. management
  • Counselling clients for wellness
  • Leadership and management
  • Safe ethical compliance and workplace legislation
  • Cultural diversity in care work
  • Performance management and reflective practice

Plus one elective

  • Working in support of disability
  • Working in support of grief and loss
  • Working in support of mental health

Units of Competency

  • CHCCOM003 Develop Workplace Communication Strategies
  • CHCCSM005 Develop, Facilitate and Review all aspects of Case Management
  • CHCCSM006 Provide Case Management Supervision
  • CHCDIV003 Manage and Promote Diversity
  • CHCAGE001 Facilitate the Empowerment of Older People
  • CHCCCS007 Develop and Implement Service Programs
  • CHCCSM004 Coordinate Complex Case Requirements
  • CHCDEV002 Analyse Impacts of Sociological Factors on Clients in Community Work and Services
  • CHCCCS004 Assess Co-existing Needs
  • HLTWHS004 Manage Work Health and Safety
  • CHCLEG003 Manage Legal and Ethical Compliance
  • CHCPRP003 Reflect on and Improve Own Professional Practice
  • BSBMGT502 Manage People Performance
  • BSBMGT516 Facilitate Continuous Improvement
  • CHCMGT005 Facilitate Workplace Debriefing and Support Processes
  • BSBMGT605 Provide Leadership across the Organisation

Career Pathways

Diploma of Community Services graduates are able to advance their career into:

  • Case Manager
  • Social Work Coordinator
  • Care Coordinator
  • Case Worker or Manager
  • Family Support Worker
  • Group Facilitator/Coordinator
  • Pastoral Care Counsellor

Education Pathways

  • CHC62015 Advanced Diploma of Community Sector Management
  • CHC82015 Graduate Certificate in Client Assessment and Case Management

ACCLM Online Course Delivery

This course is delivered primarily online and a sound level of computer literacy is recommended.

Online delivery provides you with maximum flexibility, allowing you to study anywhere and anytime.

As all training materials and assessments are delivered online, you must have access to a good computer with internet access.


Live workshops form a vital part of the assessment and practical learning process for this course, providing students with face-to-face training in essential skills.

For the Diploma of Community Services, you must attend two specified one-day workshops during the course:

  • Workshop 1 – Case Management
  • Workshop 2 – Improving Professional Skills Through Reflective Practice

Workshops are held several times a year in Brisbane, Sydney and Melbourne. Students will be provided with available options via their Training Plan, issued upon enrolment.

Your Pathway to a Career in the Health Sector

  • Nationally Recognised

    We are a large and experienced provider of vocational education & training. Our courses are all Nationally recognised under the Australian Quality Framework. Our qualifications are recognised across Australia and respected world-wide, and we offer a broad range of study options.

  • Practical Thinking

    Practical, job-focused training is at the core of everything we do. Our courses combine higher education thinking with practical hands-on learning. Our graduates are sought after in Australia and overseas with a high percentage going on to work or further study.

  • Modern Learning Environment

    Our modern centrally located campuses provide accessible, comfortable and flexible learning spaces for face-to-face learners, whilst our online learning portal ensures that all students have 24/7 access to their learning materials, resources and assessments.

  • Expert Trainers

    All our Educators are experienced in the Healthcare sector. ACCLM takes pride in providing students with educators that have current experience working within the specialised sector of learning. We pride ourselves on the standard of delivery and commitment of our academic staff.


I just want to say a big thank you for all the support you guys gave me. At this stage in my life I never thought I would be able to take up study again let alone pass my course and receive a Certificate. Achieving the result has boosted my confidence and as a mum about to enter back into the workforce I feel I have learnt heaps of an area I was truly scared to approach. With the learning modules set in blocks so I could do my practical placement along the way gave me experience and also I was able to practice what I had learnt. I thank ACCLM and all the staff who talked me through my issues along the way. You were all truly amazing! THANK-YOU

In 2015 while completing my Year 12 I also decided to do a Diploma of Management to hopefully increase my chances of getting into the Uni and course I wanted. I found the online learning component really easy to use and suited my study pattern. I enjoyed the easy access to online resources and the assessments as they were tailored to healthcare which gave me insight into Nursing which is what I was applying to University for in 2016. When I needed help I was able to call or email the College and I always had someone contact me back within 24 hours to book a time that suited my schedule to go over my issue. I was able to do some short online courses as part of my study which were great and gave me printable Certificates which I have put in my CV and helped me with my part time job interview. I finished my Diploma and learnt heaps along the way. I also got the Uni I wanted and am studying Nursing. Very Happy!

I decided to do the next level of Certificate so I could increase my chances of a higher paid position within the healthcare sector. I have grown as a person and have learnt some lifelong lessons along the way. I enjoyed the learning experience immensely. ACCLM is the best RTO that I have had the pleasure of learning from. I would highly recommend to anyone wishing to further their education.

I studied my Certificate III over twelve months online. I had no previous experience in HealthCare so I was a bit worried how I would go. I spoke to Student Services nearly every week and the lady reassured me I was on track. The trainer would call me and go through areas I was stuck on and guide me. I really liked the short courses. There was quizzes and really cool pictures which taught me about the subject I was studying. I like that I could study at my own pace. I ended up getting a job at the aged care facility I did my placement at and love the residents.

Annette C

Certificate III in Individual Support

B Davis

Diploma of Leadership & Management

Fiona K

Certificate IV in Ageing Support

Kim W

Certificate III in Individual Support

Contact a Student Advisor

If you’re unsure of any aspect of the information you’ve been given, e.g. which course suits your needs, contact a Student Adviser who’ll be happy to discuss your concerns and provide appropriate guidance.

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