CASE management is a collaborative process designed to help an individual client to achieve a specified goal in wellness and re-ablement through supported care.
To be a successful Case Manager you need the skills in counselling of clients to coordinate services, communicate with stakeholders, manage risk, follow occupational health and safety requirements, and many other matters specific to the case management processes.
This skill set focusses on the case management of community care clients, under Consumer Directed Care (CDC), NDIS, DSS and Mental Health Programs. It provides generalised leadership and management skills suitable for current coordinators or case managers within the sector.
This course is also a valuable skillset to registered nurses, counsellors and health care professionals.
16 weeks – (4 months max)
Approximately 15-20 hours weekly
5 December 2022
Prerequisites: This skill set has been endorsed by industry as suitable for individuals who: •Hold a qualification at Certificate III level or higher in community services or health or other fields. •Have skills equivalent to the qualification requirement validated through a recognition of prior learning process. •Minimum 18 years of age.
Four (4) units of competency are required to complete the skill set:
CHCCSM004 Coordinate complex case requirements
This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.
CHCCSM005 Develop, facilitate and review all aspects of case management
This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.
CHCCCS004 Assess co-existing needs
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
CHCCSM006 Provide case management supervision
This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.
Upon graduation, ACCLM students are able continue with their studies onto our Diploma of Community Services (Case Management) course and get credits towards their Diploma with the units completed in Case Management Skill Set.
Case Managers are responsible for assisting clients to solve complex issues with the aim of enhancing their clients' quality of life.
Care coordinators (Patient Care Coordinators) are trained health professionals who monitor and coordinate patients’ treatment plans, by way of educating clients and connecting patients to health care providers. They also evaluate their treatment progress. Examples of patients requiring the expertise of care co-ordinators include the elderly or disabled.
Case managers coordinate care for their clients as social workers by working with and linking clients to agencies and institutions, ensuring that their clients receive the best possible outcomes. Social work case management is a particularly challenging field.
A family support worker is assigned to clients who are deemed most at-risk through governmental or social service agencies. They assess the needs of family members of clients/patients and help resolve issues through the promotion of wellbeing, human rights, and social justice to those under their care.
A group facilitator might run a range of support groups for people in need of help. They act as a friendly face for community members to talk to. This role can help groups facilitate members' requests, lend support through discussion, act as moderators and promote positive and wise mindsets to group participants.
CHCSS00073 Case Management Skill Set at ACCLM.
CHC52015 Diploma of Community Services
CHC62015 Advanced Diploma of Community Sector Management CHC82015 Graduate Certificate in Client Assessment and Case Management
This course is delivered online, so a sound level of computer literacy is essential. Online delivery provides you with maximum flexibility, allowing you to study anywhere and anytime. As all training materials and assessments are delivered online, you must have access to a good computer with internet access.
ACCLM Courses include complimentary live sessions over Zoom (video chat software similar to Skype) for all students where students interact with their trainer and peers, have their questions answered, and receive additional support with their studies. Participation in these sessions is not mandatory.
A variety of assessment methods will be utilised to assess the student’s competency in each unit of this skill set. Each unit of competency will be assessed using any 3 of the following 5 Assessment Methods:
Multiple choice questions, short answer or essay, often under timed conditions. This may be written, oral or open book.
Oral presentations may be made to an audience during a workshop or on video.
Case studies are analyses of persons, events, decisions, periods, projects, policies, institutions, or other systems that are studied holistically by one or more methods.
A reflection provides information about something that has happened. It is usually done in the candidate’s own time.
Roleplay assessment through direct, indirect and supplementary observation by the trainer/assessor in a simulated workplace environment.
Tuition Fee: $700 (Special fee)
Weekly, Fortnightly and Monthly payment plans available.
If you choose a payment plan option & complete the course before the maximum time stipulation, you will have to pay the remaining before collection of your certificate.
If you’d like further information or to discuss your individual circumstances, please complete the enquiry form below or call us on 1800 875 725.